Description

Description of Service
• Assistance in preparing consumer complaints under Consumer Act of the Philippines (RA 7394) and DTI mediation procedures.

Prerequisites
• Proof of purchase
• Product/service issue

Inclusions
• Drafting complaint
• Evidence consolidation
• Filing guidance with DTI

Requirements
• Receipts
• Photos/videos
• IDs

Reminders (Tax Exclusive & Policy-Aligned)
• Fee exclusive of VAT.
• DTI mediation timelines vary.